Customer Service Team Lead - Grow with Coaching & Bonuses

Uline Inc. (old); Racine (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance

Job summary

Uline, a family-owned distributor of shipping and packaging materials, is seeking a Customer Service Team Lead at the Kenosha, WI location. You will coach and empower representatives to deliver fast, friendly, and customer-focused solutions while meeting quality metrics.

Responsibilities include monitoring interactions, providing feedback, and conducting team meetings. The role offers growth opportunities, competitive wages, benefits, and an on-site, supportive work environment.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership / supervisory role preferred.
• Effective communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Customer service

Leadership

Coaching

Communication

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned distributor of shipping and packaging materials, is seeking a Customer Service Team Lead at the Kenosha, WI location. You will coach and empower representatives to deliver fast, friendly, and customer-focused solutions while meeting quality metrics.

Responsibilities include monitoring interactions, providing feedback, and conducting team meetings. The role offers growth opportunities, competitive wages, benefits, and an on-site, supportive work environment.