Customer Service Department Manager — Lead High-Impact Teams

Uline; Gurnee (IL); Vor Ort; USD 85.000 - 100.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) match starting day one

Bonuses

Paid holidays

Tuition assistance

On-site fitness center

Zusammenfassung

Uline is seeking a Customer Service Department Manager in Kenosha, WI to lead and empower teams to deliver exceptional customer experiences. The role requires a Bachelor’s degree and 3+ years of customer service management, with daily oversight of multiple departments and a focus on coaching and development.

On-site position with competitive pay and strong benefits. The role emphasizes training, performance evaluation, process improvements, and prompt resolution of escalated issues to maintain

Qualifikationen

• Bachelor’s degree is required.
• 1 item

Aufgaben

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Kenntnisse

Team leadership

Coaching

Customer service management

Ausbildung

Bachelor’s degree

Jobbeschreibung

Uline is seeking a Customer Service Department Manager in Kenosha, WI to lead and empower teams to deliver exceptional customer experiences. The role requires a Bachelor’s degree and 3+ years of customer service management, with daily oversight of multiple departments and a focus on coaching and development.

On-site position with competitive pay and strong benefits. The role emphasizes training, performance evaluation, process improvements, and prompt resolution of escalated issues to maintain