Customer Service Team Lead - Lead & Coach (On-Site)

Uline; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays

Tuition Assistance

Job summary

Uline in Kenosha, WI is seeking a Customer Service Team Lead to guide and mentor our representatives, ensuring fast, friendly, and customer-focused service that our customers love. The role emphasizes coaching, training, and performance reviews, with on-site work at the Kenosha facility.

A high school diploma is required, with 3+ years in customer service and 2+ years in a leadership role preferred. Compensation includes pay from $33 to $38 per hour and strong benefits.

Qualifications

• High School diploma or equivalent.
• 3+ years of customer service experience.
• 2+ years in a leadership role preferred.
• Effective communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Customer service

Leadership

Coaching

Performance reviews

Education

High School diploma

Bachelor's degree preferred

Job description

Uline in Kenosha, WI is seeking a Customer Service Team Lead to guide and mentor our representatives, ensuring fast, friendly, and customer-focused service that our customers love. The role emphasizes coaching, training, and performance reviews, with on-site work at the Kenosha facility.

A high school diploma is required, with 3+ years in customer service and 2+ years in a leadership role preferred. Compensation includes pay from $33 to $38 per hour and strong benefits.