Customer Service Team Lead — Lead, Coach & Elevate Service

Uline; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonuses

Paid holidays

Paid time off

Tuition assistance

Cafe on-site dining

On-site fitness center

Modern facilities

Job summary

Uline is seeking a Customer Service Team Lead in Kenosha, WI to coach and empower representatives for fast, friendly, customer-focused service. The role emphasizes coaching, quality evaluation and process improvements to elevate customer satisfaction.

Leading with on-site teams, you’ll drive training, performance reviews and policy updates while supporting escalated issues and weekly customer interactions.

Qualifications

• High School diploma or equivalent required. Bachelor's degree preferred.
• 3+ years of customer service experience.
• 2+ years of leadership/supervisory experience preferred.
• Effective communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Leadership

Customer service

Coaching

Communication

Education

High School diploma or equivalent

Bachelor's degree (preferred)

Job description

Uline is seeking a Customer Service Team Lead in Kenosha, WI to coach and empower representatives for fast, friendly, customer-focused service. The role emphasizes coaching, quality evaluation and process improvements to elevate customer satisfaction.

Leading with on-site teams, you’ll drive training, performance reviews and policy updates while supporting escalated issues and weekly customer interactions.