Customer Service Excellence Leader

Uline; Waukegan (IL); In loco; USD 85.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance Program

Bonus programs

Descrizione del lavoro

Uline seeks a Customer Service Department Manager in Kenosha, WI to uphold its fast, friendly service standard. You will lead teams, manage daily operations across customer service departments, and drive performance through coaching and process improvements.

The role offers $85,000–$100,000 per year with comprehensive benefits, opportunities for growth, and a focus on delivering exceptional customer experiences.

Competenze

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Proven ability to coach and develop high-performing teams.

Mansioni

• Train Team Leads to build a high-performing, positive team environment for top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate procedures and identify areas for improvement.
• Review performance reports and suggest efficiency improvements.
• Resolve escalated customer issues promptly.

Conoscenze

Team leadership

Coaching

Customer service

Formazione

Bachelor's degree

Descrizione del lavoro

Uline seeks a Customer Service Department Manager in Kenosha, WI to uphold its fast, friendly service standard. You will lead teams, manage daily operations across customer service departments, and drive performance through coaching and process improvements.

The role offers $85,000–$100,000 per year with comprehensive benefits, opportunities for growth, and a focus on delivering exceptional customer experiences.