Customer Service Operations Manager

Ninesmw; Illinois; On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Complete health insurance coverage and

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

Employee Perks Café

On-site fitness center

Modern facilities

Job summary

Uline, a North American leader in shipping, is seeking a Customer Service Department Manager at our Kenosha branch. The role offers a pay range of $85,000 to $100,000 per year and focuses on empowering teams to deliver an exceptional customer experience.

You will train Team Leads, oversee daily operations of multiple CS departments, and drive process improvements. Applicants should have a Bachelor's degree and at least three years of customer service management experience, with a proven ability

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Team leadership

Coaching

Customer service management

Education

Bachelor's degree

Job description

Uline, a North American leader in shipping, is seeking a Customer Service Department Manager at our Kenosha branch. The role offers a pay range of $85,000 to $100,000 per year and focuses on empowering teams to deliver an exceptional customer experience.

You will train Team Leads, oversee daily operations of multiple CS departments, and drive process improvements. Applicants should have a Bachelor's degree and at least three years of customer service management experience, with a proven ability