Customer Service Specialist — Fast-Paced, 401k & PTO

Packaging Corporation; Los Angeles (CA); On-site; USD 51,000 - 76,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Health, dental, and vision coverage

401(k) plan with company match

Life, AD&D, and disability coverage

Job summary

Packaging Corporation of America (PCA) in Los Angeles seeks a Customer Service Representative to provide superior service. You will respond to inquiries on product availability, pricing, freight, and delivery dates, process new orders, and monitor current orders while resolving billing adjustments.

You will coordinate with sales, production, and logistics to meet customer requirements, maintain files, and ensure accurate invoicing and timely delivery in a fast-paced environment.

Qualifications

• 2+ years in a customer service role handling orders
• Experience with an order entry system
• Ability to build strong relationships with customers and internal teams

Responsibilities

• Receive, process, and track orders through to scheduling
• Inform Sales and other departments of pertinent activity on accounts
• Coordinate requests for specifications, availability, quotes, and samples
• Serve as a link between customers and design, sales, and production teams
• Maintain organized customer files and resolve billing issues
• Manage on-hand inventory, reconcile to orders, and assist with month-end close

Skills

Customer service

Communication

Attention to detail

Multitasking

Organization

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Packaging Corporation of America (PCA) in Los Angeles seeks a Customer Service Representative to provide superior service. You will respond to inquiries on product availability, pricing, freight, and delivery dates, process new orders, and monitor current orders while resolving billing adjustments.

You will coordinate with sales, production, and logistics to meet customer requirements, maintain files, and ensure accurate invoicing and timely delivery in a fast-paced environment.