Customer Solutions & Order Coordinator

Packaging Corporation of America; Los Angeles (CA); Sur place; USD 51 000 - 76 000; Plein temps

Avantages offerts par ce poste

Paid vacation

Paid holidays

Health insurance

401k with company match

Life insurance

Disability insurance

Résumé du poste

Packaging Corporation of America (PCA) is hiring a Customer Service Representative in the Los Angeles area to provide superior service. You will respond to inquiries about product availability, pricing, freight, and orders, resolving billing issues and monitoring order status with production and sales teams.

You will manage on-hand inventory, coordinate scheduling, and maintain files while building strong customer relationships and supporting continuous improvements in service levels.

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsabilités

• Receive, process, and track assigned orders through to scheduling.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and design, sales and production teams to meet customer requirements.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules.

Connaissances

Customer service

Order entry

Communication

Attention to detail

Formation

High school diploma

Associates degree or college business coursework

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Packaging Corporation of America (PCA) is hiring a Customer Service Representative in the Los Angeles area to provide superior service. You will respond to inquiries about product availability, pricing, freight, and orders, resolving billing issues and monitoring order status with production and sales teams.

You will manage on-hand inventory, coordinate scheduling, and maintain files while building strong customer relationships and supporting continuous improvements in service levels.