Customer Service Manager - Lead Teams to On-Time Delivery

Packaging Corporation; Lancaster (Lancaster County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401k with employer match

Medical/dental/vision coverage

Life and disability insurance

Job summary

Packaging Corporation of America (PCA) seeks a Customer Service Manager to direct and coordinate plant customer service functions. You will ensure on-time delivery, accurate invoicing, and strong customer relationships while guiding staff and departments to meet high service standards.

The role requires a bachelor’s degree, 7+ years in customer service, and experience managing people. Proficiency with MS Word, Excel and Outlook is essential.

Qualifications

• Bachelor’s degree or equivalent.
• Seven years’ experience in customer service.
• Experience managing people and hiring/coaching.
• Experience handling customer orders in an order-entry system.
• Strong working knowledge of MS Word, Excel, and Outlook.

Responsibilities

• Direct and coordinate plant customer services to ensure customers’ needs are exceeded.
• Collaborate with scheduling, production and shipping to ensure on-time delivery and accurate invoicing.
• Coordinate new customer requests for samples, specs, pricing, and availability with design/sales/production.
• Provide guidance, training and support to staff, including personnel decisions.
• Improve customer service standards and support plant goals and quality standards.
• Investigate and resolve customer issues including billing and credit requests.
• Recommend changes to products, services, policies and operations to better fulfill customer needs.
• Manage on-hand inventory and reconcile to orders and forecasts.

Skills

Communication skills

Active listening

Problem solving

Analytical skills

Organizational skills

Teamwork

Customer focus

Education

Bachelor’s degree

Business degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Packaging Corporation of America (PCA) seeks a Customer Service Manager to direct and coordinate plant customer service functions. You will ensure on-time delivery, accurate invoicing, and strong customer relationships while guiding staff and departments to meet high service standards.

The role requires a bachelor’s degree, 7+ years in customer service, and experience managing people. Proficiency with MS Word, Excel and Outlook is essential.