Customer Success & Revenue Growth Lead

Procter & Gamble; Columbia (SC); On-site; USD 78,000 - 126,000; Full time

Benefits offered by this job

Generous benefits package

Autonomy in role

Job summary

Procter & Gamble is seeking a Customer Service Manager to own a Columbia, SC territory, with a compensation ceiling of $78,000 to $126,000 and a stake in sales and marketing decisions. You will set KPIs tied to revenue and customer retention, and you will lead in-market initiatives.

You’ll be comfortable presenting to managers and stakeholders at all levels, and you’ll analyze data to spot at-risk accounts, win back churned clients, and demonstrate the value of the roadmap to cross-functional

Qualifications

• 6+ years navigating the politics that sales marketing work attracts.
• Experience presenting to leadership.
• Comfort presenting to stakeholders at every level.
• Strong attention to detail with a growth mindset.
• Curiosity to challenge assumptions.

Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Read intent data and route the Columbia hot leads first.
• Spot which Columbia accounts are about to churn and win them back.
• Mine Ticket Management data for the narrative that wins the room.
• Deliver persuasive product demos to team-oriented buyers and stakeholders.
• Report on attribution and channel ROI to inform the $78,000 - $126,000 budget cycle.
• Sell the quick-to-ship roadmap, not just today's feature set.

Skills

KPI management

Public speaking

Stakeholder management

Attention to detail

Growth mindset

Questioning

Adaptability

Job description

Procter & Gamble is seeking a Customer Service Manager to own a Columbia, SC territory, with a compensation ceiling of $78,000 to $126,000 and a stake in sales and marketing decisions. You will set KPIs tied to revenue and customer retention, and you will lead in-market initiatives.

You’ll be comfortable presenting to managers and stakeholders at all levels, and you’ll analyze data to spot at-risk accounts, win back churned clients, and demonstrate the value of the roadmap to cross-functional