CUSTOMER SERVICE REP II - SSC

Mohawk Industries, Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Company 401k match

Employee purchase discount

tuition reimbursement

Job summary

Dal-Tile, a Mohawk Industries subsidiary, is seeking an exceptional Customer Service Representative II to join our Tempe team. You will handle walk-in customers, answer inquiries, provide samples, and process sales transactions, ensuring smooth order entry and delivery coordination.

We value strong communication, detail orientation, and the ability to multitask in a fast-paced setting. A high school diploma and 3+ years in a call center or customer service role are preferred; textile knowledge

Qualifications

• High School Diploma or GED equivalency is required.
• 3+ years call center or customer service experience.
• Prior textile industry knowledge is preferred.

Responsibilities

• Order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Key in orders, process faxes and prepare reports.
• Interface with internal teams to address inquiries and issues from order entry to delivery.
• Participates in special projects and performs additional duties as required.

Skills

Call center experience

Customer service experience

Communication skills

Word & Excel

Education

High School Diploma or GED

Job description

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CUSTOMER SERVICE REP II - SSC

Date: Sep 24, 2026

Location: Tempe, Arizona, United States, 85281

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Primary Function and Scope

Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.

Responsible for keying in orders, processing faxes and preparation of reports.

Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.

Participates in special projects and performs additional duties as required.

Experience and Knowledge Required

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills is required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively. Ability to work in a fast-paced environment.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.