Customer Service Rep II — Order & Account Support

Dal-Tile Distribution, Inc.; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company 401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. in Tempe, AZ is seeking a Customer Service Representative II to support walk-in customers, answer inquiries, provide samples and complete sales transactions.

You will manage customer accounts, enter orders, check stock and coordinate transportation to ensure accurate and timely delivery. The ideal candidate has at least a High School Diploma or GED, 3+ years in a call center or customer service role, and strong communication and multitasking abilities.

Qualifications

• High School Diploma or GED required.
• 3+ years call center or customer service experience.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Problem solving

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Dal-Tile Distribution, Inc. in Tempe, AZ is seeking a Customer Service Representative II to support walk-in customers, answer inquiries, provide samples and complete sales transactions.

You will manage customer accounts, enter orders, check stock and coordinate transportation to ensure accurate and timely delivery. The ideal candidate has at least a High School Diploma or GED, 3+ years in a call center or customer service role, and strong communication and multitasking abilities.