Senior Customer Reliability Engineer (Hybrid)

WebHosting; Austin (TX); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Cloudflare is seeking a Senior Customer Reliability Engineer to join our AI-native reliability effort. You will own high-severity incidents, collaborate with Product Engineering, and help scale our edge networks, DNS, WAF, and DDoS mitigation capabilities.

You’ll build telemetry, proactive tooling, and runbooks to reduce toil and improve reliability. Ideal candidates have 5+ years in deeply technical support roles, strong scripting, and a track record of driving cross-functional initiatives.

Qualifications

• Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support/ operations role, with at least 2 years in customer-facing environments.
• Strong foundation in networking and security including DNS, HTTP/S, TLS/SSL, VPN and encryption.
• Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices.

Responsibilities

• Own Sev-1 incidents affecting high-value customers; reproduce, isolate root cause, drive fixes with Product Engineering.
• Lead cross-layer debugging across edge, network, DNS, transport, APIs and customer configurations.
• Build and improve telemetry, detectors, and diagnostic tooling to reduce toil and prevent incidents.
• Collaborate with Product Engineering and platform teams to implement reliability improvements and runbooks.

Skills

SRE experience

Networking fundamentals

Incident management

Communication

Tools

Wireshark

tcpdump

Kibana

Elasticsearch

Grafana

curl

dig

git

traceroute

mtr

strace

ss

SQL

PromQL

Terraform

Pulumi

Kubernetes

Docker

Job description

Cloudflare is seeking a Senior Customer Reliability Engineer to join our AI-native reliability effort. You will own high-severity incidents, collaborate with Product Engineering, and help scale our edge networks, DNS, WAF, and DDoS mitigation capabilities.

You’ll build telemetry, proactive tooling, and runbooks to reduce toil and improve reliability. Ideal candidates have 5+ years in deeply technical support roles, strong scripting, and a track record of driving cross-functional initiatives.