Senior Customer Reliability Engineer — AI-Driven Edge

Cloudflare, Inc.; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Savings Plan

Flexible paid time off

Parental leave

Job summary

Cloudflare, Inc. is seeking a Senior Customer Reliability Engineer in Austin, TX to own high-severity incidents and drive proactive reliability improvements across edge, network, and DNS layers.

You will partner with Product Engineering and Customer Support to reduce toil and improve customer satisfaction. You will lead rapid response for Sev-1 incidents, build AI-assisted diagnostics, and ship tooling to detect and prevent issues across hundreds of customers, while staying calm under pressure

Qualifications

• Minimum 5 years of hands-on site reliability or related experience.
• Experience in customer-facing roles and enterprise environments.
• Strong foundation in networking and security concepts.
• Proficiency with observability, tracing, logging, and metrics tooling.
• Excellent written and verbal communication; incident leadership.

Responsibilities

• Own Sev-1 incidents, reproduce defects, identify root causes, and drive fixes with engineering teams.
• Lead rapid incident response across edge, network, DNS, and application layers.
• Develop proactive reliability tooling and detectors to prevent future incidents.
• Collaborate with Product Engineering to improve observability and reduce toil.
• Communicate clearly with customers and internal stakeholders during incidents.

Skills

SRE fundamentals

Networking security

Observability tooling

Incident management

Automation scripting

Tools

Wireshark

tcpdump

Grafana

Kibana

Elasticsearch

Job description

Cloudflare, Inc. is seeking a Senior Customer Reliability Engineer in Austin, TX to own high-severity incidents and drive proactive reliability improvements across edge, network, and DNS layers.

You will partner with Product Engineering and Customer Support to reduce toil and improve customer satisfaction. You will lead rapid response for Sev-1 incidents, build AI-assisted diagnostics, and ship tooling to detect and prevent issues across hundreds of customers, while staying calm under pressure