Senior AI‑Driven Customer Reliability Engineer

Cloudflare; Austin (TX); Vor Ort; USD 180.000 - 210.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) Retirement Savings Plan

Equity

Flexible paid time off

Zusammenfassung

Cloudflare in Austin, TX is seeking an experienced Site Reliability Engineer focused on rapid incident response and proactive reliability engineering. You will own high-severity incidents, reproduce defects, and drive fixes across the edge, network, DNS, and applications.

You will also help build AI-assisted diagnostics and telemetry to prevent future incidents. The role emphasizes collaboration with Product Engineering and platform teams, with a strong focus on reducing toil and improving

Qualifikationen

• Hands-on SRE or similar with customer-facing accountability.
• Strong networking fundamentals and security awareness.
• Experience with observability tools and diagnostic tooling.
• Proven scripting and automation capabilities.
• Incident management and postmortem practices.
• Excellent written and verbal communication under pressure.
• Ability to lead cross-functional initiatives and drive improvements.

Aufgaben

• Rapid response to Sev-1 incidents with end-to-end ownership.
• Diagnose, isolate, and fix complex cross-layer issues.
• Proactively build telemetry and detectors to reduce outages.
• Lead deep debugging across edge, network, DNS, and application layers.
• Collaborate with Product Engineering to deploy fixes and runbooks.
• Develop internal tooling to improve reliability and reduce toil.

Tools

Wireshark

tcpdump

Kibana

Elasticsearch

Grafana

Prometheus

Distributed tracing

curl

dig

git

traceroute

mtr

strace

ss

Terraform

Pulumi

Kubernetes

Docker

Jobbeschreibung

Cloudflare in Austin, TX is seeking an experienced Site Reliability Engineer focused on rapid incident response and proactive reliability engineering. You will own high-severity incidents, reproduce defects, and drive fixes across the edge, network, DNS, and applications.

You will also help build AI-assisted diagnostics and telemetry to prevent future incidents. The role emphasizes collaboration with Product Engineering and platform teams, with a strong focus on reducing toil and improving