Senior Customer Relations Specialist – Evening Onsite

Collectors Holdings, Inc.; Santa Ana (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

Collectors is seeking a Customer Relations Specialist III to join the PSA Customer Relations team in Santa Ana, CA. This on-site role supports customer inquiries, processes adjustments, and collaborates with multiple departments to provide accurate information and timely resolutions.

The ideal candidate has 3+ years in customer relations, excellent communication, and proficiency with Google Workspace; Salesforce experience is a plus.

Qualifications

• 3+ years of relevant customer relations experience.
• Excellent communication and listening skills with an empathetic approach.
• Knowledge of Google Workspace; Salesforce knowledge preferred.

Responsibilities

• Provide accurate information using department protocols to customers.
• Resolve queries by clarifying issues and determining root causes.
• Escalate unresolved issues to lead or supervisor.
• Maintain accounts by processing customer adjustments.
• Collaborate with Operations to find solutions for customer responses.

Skills

Customer relations

Problem-solving

Communication skills

Active listening

Organizational skills

Education

High school diploma or equivalent

College degree preferred

Tools

Google Workspace

Salesforce

Job description

Collectors is seeking a Customer Relations Specialist III to join the PSA Customer Relations team in Santa Ana, CA. This on-site role supports customer inquiries, processes adjustments, and collaborates with multiple departments to provide accurate information and timely resolutions.

The ideal candidate has 3+ years in customer relations, excellent communication, and proficiency with Google Workspace; Salesforce experience is a plus.