Senior Customer Programs Manager - Remote

Celestica Inc.; New Hampshire; Hybrid; USD 95,000 - 140,000; Full time

Job summary

Celestica Inc. is seeking a Senior Consultant, Customer Business Unit Program Management to ensure customer‑focused teams meet needs and expectations.

Responsibilities include managing delivery schedules, product development projects, and new product introductions while monitoring financial performance to enhance satisfaction. The role requires deep standards knowledge, the ability to lead multi‑functional teams, and strong relationships with senior management.

Qualifications

• Eight or more years of relevant experience.
• Bachelor’s degree in related field or equivalent.
• Experience coordinating with sales, operations, and external suppliers.
• Strong communication and negotiation skills.

Responsibilities

• Serves as the primary interface between the customer and the company for managing specific programs to achieve objectives.
• Manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Collaborates with site teams to ensure product deliveries and quality meet requirements and that projects/programs remain on schedule.
• Oversees projects/programs, including MRP volumes, new product development, and contract execution.
• Coordinates and hosts regular program tracking meetings with customers and internal teams to maintain communication and progress reporting.
• Monitors current and planned programs to achieve revenue targets and address any out-of-plan conditions.
• Maintains frequent communication with customers to ensure satisfaction and gather performance feedback.
• Prepares and analyzes customer surveys and self‑assessments, resolving issues and acting as a customer advocate.
• Participates in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes.
• Provides performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address any issues.
• Supports account planning and strategy development, collaborating with sales and business development to meet customer needs.
• Strong customer contact, negotiation, problem resolution, and database management skills.
• Ability to manage multiple projects under tight deadlines and effectively communicate with diverse internal and external stakeholders.
• Proven leadership skills to motivate teams and achieve production goals.
• In‑depth knowledge of manufacturing processes, scheduling requirements, and supply‑chain management.
• Familiarity with design systems and product development project management is essential for design services.
• An understanding of global logistics systems and product delivery methods is necessary for repair services.
• Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations.

Skills

Customer liaison

Project leadership

Stakeholder management

Supply chain knowledge

Manufacturing processes

Design systems familiarity

Global logistics

PCBA pricing/negotiations

Education

Bachelor's degree in related field

Job description

Celestica Inc. is seeking a Senior Consultant, Customer Business Unit Program Management to ensure customer‑focused teams meet needs and expectations.

Responsibilities include managing delivery schedules, product development projects, and new product introductions while monitoring financial performance to enhance satisfaction. The role requires deep standards knowledge, the ability to lead multi‑functional teams, and strong relationships with senior management.