Remote Customer Programs Analyst — Delivery & Insights

Celestica Inc.; New Hampshire; Hybrid; USD 61,000 - 81,000; Full time

Job summary

Celestica Inc. is seeking a Customer Program Management Analyst to join their team. This role involves acting as an interface between customers and internal teams, monitoring customer order statuses, and resolving issues that affect on-time delivery. The ideal candidate will have a background in customer contact and database management.

Responsibilities include analyzing performance reports and participating in customer focus teams. A Bachelor's degree is required, along with two to four years of relevant experience. This is a remote position, offering flexibility with competitive compensation.

Qualifications

• Two to four years of relevant experience.
• Bachelor's degree or equivalent experience is required.
• Excellent communication skills are essential.

Responsibilities

• Act as an interface between customers and the team.
• Monitor the status of customer orders.
• Resolve issues affecting on-time delivery.
• Prepare and distribute various performance reports.

Skills

Customer contact skills

Negotiation skills

Problem resolution skills

Database management skills

Presentation skills

Education

Bachelor's degree in related field

Tools

Access

Excel

Word

PowerPoint

Job description

Celestica Inc. is seeking a Customer Program Management Analyst to join their team. This role involves acting as an interface between customers and internal teams, monitoring customer order statuses, and resolving issues that affect on-time delivery. The ideal candidate will have a background in customer contact and database management.

Responsibilities include analyzing performance reports and participating in customer focus teams. A Bachelor's degree is required, along with two to four years of relevant experience. This is a remote position, offering flexibility with competitive compensation.