Customer Program Manager

Celestica Inc.; New Hampshire; Hybrid; USD 95,000 - 140,000; Full time

Job summary

Celestica Inc. is seeking a Senior Consultant, Customer Business Unit Program Management to ensure customer‑focused teams meet needs and expectations.

Responsibilities include managing delivery schedules, product development projects, and new product introductions while monitoring financial performance to enhance satisfaction. The role requires deep standards knowledge, the ability to lead multi‑functional teams, and strong relationships with senior management.

Qualifications

• Eight or more years of relevant experience.
• Bachelor’s degree in related field or equivalent.
• Experience coordinating with sales, operations, and external suppliers.
• Strong communication and negotiation skills.

Responsibilities

• Serves as the primary interface between the customer and the company for managing specific programs to achieve objectives.
• Manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Collaborates with site teams to ensure product deliveries and quality meet requirements and that projects/programs remain on schedule.
• Oversees projects/programs, including MRP volumes, new product development, and contract execution.
• Coordinates and hosts regular program tracking meetings with customers and internal teams to maintain communication and progress reporting.
• Monitors current and planned programs to achieve revenue targets and address any out-of-plan conditions.
• Maintains frequent communication with customers to ensure satisfaction and gather performance feedback.
• Prepares and analyzes customer surveys and self‑assessments, resolving issues and acting as a customer advocate.
• Participates in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes.
• Provides performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address any issues.
• Supports account planning and strategy development, collaborating with sales and business development to meet customer needs.
• Strong customer contact, negotiation, problem resolution, and database management skills.
• Ability to manage multiple projects under tight deadlines and effectively communicate with diverse internal and external stakeholders.
• Proven leadership skills to motivate teams and achieve production goals.
• In‑depth knowledge of manufacturing processes, scheduling requirements, and supply‑chain management.
• Familiarity with design systems and product development project management is essential for design services.
• An understanding of global logistics systems and product delivery methods is necessary for repair services.
• Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations.

Skills

Customer liaison

Project leadership

Stakeholder management

Supply chain knowledge

Manufacturing processes

Design systems familiarity

Global logistics

PCBA pricing/negotiations

Education

Bachelor's degree in related field

Job description

Customer Program Manager

Date: Jul 21, 2026

Location: Remote Employee US, NH, US

Summary

The Senior Consultant, Customer Business Unit Program Management is responsible for ensuring that customer‑focused teams fully understand and meet customer needs and expectations. This role involves managing delivery schedules, product development projects, quality plans, new product introductions, site transfers, and monitoring financial performance to enhance customer satisfaction. The Consultant collaborates with Sales and Business Development to create competitive quotes for manufacturing, repair, or design services, and takes the lead on follow‑on business not subject to competitive bidding.

The role requires applying in‑depth knowledge of professional standards and industry precedents. The consultant will tackle complex problems requiring comprehensive analysis and will be accountable for the quality of work delivered by external suppliers. They will have decision‑making authority and the autonomy to achieve team goals, influencing others outside the team to ensure objectives are met and effectively resolving conflicts. The Senior Consultant may lead multi‑functional teams and determine new methods and procedures while fostering internal and external relationships and interacting with senior management on significant issues.

Detailed Description

• Serves as the primary interface between the customer and the company for managing specific programs to achieve objectives.
• Manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Collaborates with site teams to ensure product deliveries and quality meet requirements and that projects/programs remain on schedule.
• Oversees projects/programs, including MRP volumes, new product development, and contract execution.
• Coordinates and hosts regular program tracking meetings with customers and internal teams to maintain communication and progress reporting.
• Monitors current and planned programs to achieve revenue targets and address any out‑of‑plan conditions.
• Maintains frequent communication with customers to ensure satisfaction and gather performance feedback.
• Prepares and analyzes customer surveys and self‑assessments, resolving issues and acting as a customer advocate.
• Participates in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes.
• Provides performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address any issues.
• Supports account planning and strategy development, collaborating with sales and business development to meet customer needs.
• Strong customer contact, negotiation, problem resolution, and database management skills.
• Ability to manage multiple projects under tight deadlines and effectively communicate with diverse internal and external stakeholders.
• Proven leadership skills to motivate teams and achieve production goals.
• In‑depth knowledge of manufacturing processes, scheduling requirements, and supply‑chain management.
• Familiarity with design systems and product development project management is essential for design services.
• An understanding of global logistics systems and product delivery methods is necessary for repair services.
• Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations.

Physical Demands

• Duties of this position are performed in a normal office environment
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
• Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)

Typical Experience

• Eight or more years of relevant experience.

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer.

Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

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