Senior Customer Marketing Manager - Remote US

IRIS Software Group; Ann Arbor (MI); Remote; USD 85,000 - 100,000; Full time

Job summary

IRIS Senior Customer Marketing Manager in the US will own retention, advocacy and migrations, reporting into the UK-based Customer Marketing team. The role is fully remote within the US and requires autonomy, stakeholder management and proven customer marketing expertise.

The position focuses on protecting retention and revenue, leading customer communications across lifecycle moments, and collaborating with Sales, Product, and Customer Success to deliver measurable value.

Qualifications

• Typically 5+ years in customer marketing or lifecycle marketing.
• Proven ability to deliver retention, advocacy or migration programmes.
• Strong stakeholder management and cross-functional coordination.
• Excellent written communication of complex topics.
• Experience with marketing automation and project management tools.

Responsibilities

• Own US customer retention programmes that reduce churn and reinforce value.
• Lead US customer advocacy, securing testimonials and case studies.
• Own US-specific migration communications from planning to delivery.
• Act as the single accountable owner for assigned customer journeys.
• Collaborate with UK teams to adapt frameworks for the US market.
• Coordinate with Product, Renewals, Support, and Marketing Ops.
• Analyze programme performance and optimize engagement.
• Ensure all communications meet brand, legal and compliance standards.
• Share US customer insights to inform strategy.

Skills

Customer marketing

Lifecycle marketing

Customer communications

Stakeholder management

Autonomous working

Tools

Marketo

Salesforce

Knak

Asana

Job description

IRIS Senior Customer Marketing Manager in the US will own retention, advocacy and migrations, reporting into the UK-based Customer Marketing team. The role is fully remote within the US and requires autonomy, stakeholder management and proven customer marketing expertise.

The position focuses on protecting retention and revenue, leading customer communications across lifecycle moments, and collaborating with Sales, Product, and Customer Success to deliver measurable value.