US Customer Retention & Advocacy Manager (Remote)

IRIS Software Group; Philadelphia (Philadelphia County); Remote; USD 85,000 - 100,000; Full time

Job summary

IRIS Software Group is seeking a Senior Customer Marketing Manager, Retention & Advocacy, to own US customer journeys end-to-end. This fully remote role in the US requires autonomy, stakeholder management, and proven customer marketing expertise.

You will lead retention, advocacy and migrations, coordinating with global teams to protect revenue and customer trust while delivering high-quality communications across lifecycle moments.

Qualifications

• Typically 5+ years in customer marketing, lifecycle marketing or customer communications.
• Experience delivering retention, advocacy or migration programmes.
• Strong stakeholder management and cross-functional coordination.
• Excellent written communication and remote work ability.

Responsibilities

• Own US customer retention programmes to reduce churn and reinforce value.
• Lead US customer advocacy with testimonials, case studies and reviews.
• Manage US-specific migration communications from planning to delivery.
• Be the single point of accountability for assigned customer journeys.
• Collaborate with UK teams to adapt frameworks for the US market.
• Coordinate with Product, Renewals, Support, and Marketing Operations.
• Analyse programme performance and optimise engagement and retention.
• Ensure communications meet brand, legal and compliance standards.
• Share US customer insights to inform product and marketing strategy.

Skills

Customer marketing

Lifecycle marketing

Customer communications

Stakeholder management

Written communication

Remote work

Marketing automation

Project management

Tools

Marketo

Salesforce

Knak

Asana

Job description

IRIS Software Group is seeking a Senior Customer Marketing Manager, Retention & Advocacy, to own US customer journeys end-to-end. This fully remote role in the US requires autonomy, stakeholder management, and proven customer marketing expertise.

You will lead retention, advocacy and migrations, coordinating with global teams to protect revenue and customer trust while delivering high-quality communications across lifecycle moments.