US Customer Retention & Advocacy Lead (Remote)

IRIS Software Group; Salt Lake City (UT); Remote; USD 85,000 - 100,000; Full time

Job summary

IRIS Software Group in the United States is seeking an experienced Senior Customer Marketing Manager, Retention & Advocacy. This fully remote role focuses on retaining US customers through structured retention, advocacy and migrations, bridging US customers with global teams.

You will own end-to-end US customer journeys with autonomy and stakeholder management. The role emphasizes protecting retention, revenue and trust by leading customer communications across renewals, advocacy and migrations,

Qualifications

• Proven 5+ years in customer marketing or lifecycle marketing.
• Experience delivering retention, advocacy or migration programmes.
• Strong cross-functional coordination and stakeholder management.
• Excellent written communication in remote/global setups.
• Experience with marketing automation, reporting and project management tools.

Responsibilities

• Own US customer retention programmes to reduce churn and maximize value.
• Lead customer advocacy in the US with testimonials, case studies and reviews.
• Own US-specific migration communications from planning to live delivery and monitoring.
• Be the single owner for assigned customer journeys, ensuring accuracy and compliance.
• Collaborate with UK colleagues to adapt frameworks for the US market.
• Coordinate with Product, Renewals, Support, Professional Services and Marketing Operations.
• Analyse programme performance and use insights to optimise engagement and retention.
• Ensure all customer communications meet brand, legal and compliance standards.
• Share US market insights to inform product and marketing strategy.

Skills

Customer marketing

Lifecycle marketing

Stakeholder management

Written communication

Remote autonomy

Marketing automation

Tools

Marketo

Salesforce

Knak

Asana

Job description

IRIS Software Group in the United States is seeking an experienced Senior Customer Marketing Manager, Retention & Advocacy. This fully remote role focuses on retaining US customers through structured retention, advocacy and migrations, bridging US customers with global teams.

You will own end-to-end US customer journeys with autonomy and stakeholder management. The role emphasizes protecting retention, revenue and trust by leading customer communications across renewals, advocacy and migrations,