Senior Customer Experience Partner - Global Logistics

A.P. Moller - Maersk; Spring (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Global exposure

Career development

Customer success focus

Collaborative culture

Job summary

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation. You will oversee end-to-end logistics activities, leverage data and systems, and deliver outstanding customer outcomes across global logistics networks.

This role requires strong logistics expertise, analytical thinking, and the ability to drive improvements through performance metrics.

Qualifications

• 2+ years of experience within logistics, supply chain, freight forwarding, transportation, or customer operations.
• Experience with import/export operations strongly preferred.
• Supply Chain Management and Control Tower experience highly desirable.
• Strong systems knowledge and comfort working with transportation management platforms.
• Exceptional analytical and data interpretation skills.
• Ability to identify business trends and process improvement opportunities.
• Strong stakeholder management and customer-facing communication skills.
• Proven ability to manage competing priorities and deliver results under pressure.
• Strong proficiency in Excel, reporting tools, and operational analytics.
• Curiosity, initiative, and a continuous improvement mindset.

Responsibilities

• Execute customer programs in accordance with defined SOPs, IOPs, and KPIs.
• Build and maintain strong customer relationships while serving as a trusted operational advisor.
• Support end-to-end transportation and supply chain operations across multiple modes.
• Analyze service performance, identify trends, and recommend process improvements.
• Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions.
• Lead operational reviews and prepare KPI reporting for customers and leadership teams.
• Coordinate new projects, system enhancements, and operational initiatives.
• Manage operational exceptions and ensure timely resolution of customer issues.
• Collaborate with Control Tower, Program Management, and Global Service Center teams.
• Drive continuous improvement efforts through root-cause analysis and performance management.

Skills

Logistics experience

Import/export operations

SCM and Control Tower

Systems knowledge / TMS

Analytical / data interpretation

Stakeholder management

Prioritization under pressure

Excel / reporting tools

Curiosity / continuous improvement

Tools

Transportation Management Systems

Job description

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation. You will oversee end-to-end logistics activities, leverage data and systems, and deliver outstanding customer outcomes across global logistics networks.

This role requires strong logistics expertise, analytical thinking, and the ability to drive improvements through performance metrics.