Senior Customer Experience Partner - Global Logistics & Ops

Damco Spain SL; Charlotte, Northern (NC, KY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

10% annual bonus

Job summary

Maersk is seeking a Sr Customer Experience Partner to oversee a large-scale, end-to-end logistics operation. You will manage customer programs, analyze performance, and drive improvements across multiple modes while collaborating with customers and internal teams.

The role requires strong systems knowledge, data interpretation skills, and the ability to translate complex challenges into actionable solutions to deliver exceptional customer outcomes.

Qualifications

• 2+ years of experience within logistics, supply chain, freight forwarding, transportation, or customer operations.
• Experience with both import and export operations strongly preferred.
• Supply Chain Management and Control Tower experience highly desirable.
• Strong systems knowledge and comfort working with transportation management platforms.
• Exceptional analytical and data interpretation skills.
• Ability to identify business trends and process improvement opportunities.
• Strong stakeholder management and customer-facing communication skills.
• Proven ability to manage competing priorities and deliver results under pressure.
• Strong proficiency in Excel, reporting tools, and operational analytics.
• Curiosity, initiative, and a continuous improvement mindset.

Responsibilities

• Execute customer programs in accordance with defined SOPs, IOPs, and KPIs.
• Build and maintain strong customer relationships while serving as a trusted operational advisor.
• Support end-to-end transportation and supply chain operations across multiple modes.
• Analyze service performance, identify trends, and recommend process improvements.
• Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions.
• Lead operational reviews and prepare KPI reporting for customers and leadership teams.
• Coordinate new projects, system enhancements, and operational initiatives.
• Manage operational exceptions and ensure timely resolution of customer issues.
• Collaborate with Control Tower, Program Management, and Global Service Center teams.
• Drive continuous improvement efforts through root-cause analysis and performance management.

Skills

Logistics experience

Analytics

Excel

Stakeholder management

Transportation management platforms

Import/Export operations

Tools

Transportation management systems

Job description

Maersk is seeking a Sr Customer Experience Partner to oversee a large-scale, end-to-end logistics operation. You will manage customer programs, analyze performance, and drive improvements across multiple modes while collaborating with customers and internal teams.

The role requires strong systems knowledge, data interpretation skills, and the ability to translate complex challenges into actionable solutions to deliver exceptional customer outcomes.