Senior 4PL Customer Experience Partner

A.P. Moller - Maersk; Spring (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation. You will oversee end-to-end logistics, analyze performance trends, and drive improvements using data, systems, and operational insights to deliver exceptional customer outcomes.

With 2+ years in logistics or related fields, you will manage programs, build customer relationships, and collaborate across internal teams to resolve issues and optimize processes.

Qualifications

• 2+ years of experience within logistics, supply chain, freight forwarding, transportation, or customer operations.
• Experience with import and export operations strongly preferred.
• Supply Chain Management and Control Tower experience highly desirable.
• Strong systems knowledge and comfort with transportation management platforms.
• Exceptional analytical and data interpretation skills.
• Ability to identify business trends and process improvement opportunities.
• Strong stakeholder management and customer-facing communication skills.
• Proven ability to manage competing priorities and deliver results under pressure.
• Strong proficiency in Excel, reporting tools, and operational analytics.
• Curiosity, initiative, and a continuous improvement mindset.

Responsibilities

• Execute customer programs in accordance with SOPs, IOPs, and KPIs.
• Build and maintain strong customer relationships as a trusted operational advisor.
• Support end-to-end transportation and supply chain operations across multiple modes.
• Analyze service performance, identify trends, and recommend process improvements.
• Translate complex challenges into actionable solutions with customers and internal stakeholders.
• Lead operational reviews and prepare KPI reporting for customers and leadership.
• Coordinate new projects, system enhancements, and operational initiatives.
• Manage operational exceptions and ensure timely resolution of issues.
• Collaborate with Control Tower, Program Management, and Global Service Center teams.
• Drive continuous improvement through root-cause analysis and performance management.

Skills

2+ years logistics experience

Analytical thinking

Strong stakeholder management

Excel proficiency

Operational analytics

Attention to detail

Tools

Transportation management platform (TMS)

Job description

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation. You will oversee end-to-end logistics, analyze performance trends, and drive improvements using data, systems, and operational insights to deliver exceptional customer outcomes.

With 2+ years in logistics or related fields, you will manage programs, build customer relationships, and collaborate across internal teams to resolve issues and optimize processes.