Senior Customer Experience & Logistics Partner

Maersk; Charlotte (NC); On-site; USD 70,000 - 75,000; Full time

Job summary

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated supply chain operation. You will oversee end-to-end logistics activities, leverage data, systems, and insights to deliver outstanding customer outcomes.

As a trusted partner to customers and internal teams, you will manage operations across multiple modes, analyze performance trends, and drive continuous improvement in complex logistics processes.

Qualifications

• 2+ years of experience within logistics, supply chain, freight forwarding, transportation, or customer operations.
• Experience with both import and export operations strongly preferred
• Supply Chain Management and Control Tower experience highly desirable
• Strong systems knowledge and comfort working with transportation management platforms
• Exceptional analytical and data interpretation skills
• Ability to identify business trends and process improvement opportunities
• Strong stakeholder management and customer-facing communication skills
• Proven ability to manage competing priorities and deliver results under pressure
• Strong proficiency in Excel, reporting tools, and operational analytics
• Curiosity, initiative, and a continuous improvement mindset

Responsibilities

• Execute customer programs in accordance with defined SOPs, IOPs, and KPIs
• Build and maintain strong customer relationships while serving as a trusted operational advisor
• Support end-to-end transportation and supply chain operations across multiple modes
• Analyze service performance, identify trends, and recommend process improvements
• Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions
• Lead operational reviews and prepare KPI reporting for customers and leadership teams
• Coordinate new projects, system enhancements, and operational initiatives
• Manage operational exceptions and ensure timely resolution of customer issues
• Collaborate with Control Tower, Program Management, and Global Service Center teams
• Drive continuous improvement efforts through root-cause analysis and performance management

Skills

Logistics ops

Freight forwarding

Supply chain

Transportation mgmt

Analytics

Excel

Stakeholder mgmt

Problem solving

Multi-tasking

Job description

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated supply chain operation. You will oversee end-to-end logistics activities, leverage data, systems, and insights to deliver outstanding customer outcomes.

As a trusted partner to customers and internal teams, you will manage operations across multiple modes, analyze performance trends, and drive continuous improvement in complex logistics processes.