Logistics Customer Experience Lead

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a Logistics Specialist or Customer Experience Partner to deliver industry-leading customer experience for the Maersk Client account, support setup of operations structure, and monitor day-to-day control tower operations.

You will manage relationships with customers and internal stakeholders, coordinate with 3PLs/2PLs and drive improvements in EDI performance, KPIs, and operational processes, while ensuring compliance and effective communication across regions.

Qualifications

• 3–5 years of SCM or similar industry experience.
• Solid SCM / Shipping operations background.
• Client Management experience preferred.

Responsibilities

• Understand the supply chain of Maersk Client account’s business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs.
• Builds and maintains long term relationship with customer, and internal operational and customer service network.
• Builds and maintains long term relationship with main 3PLs/2PLs like Ocean carriers, to work on constant improvements to the operation meeting the customer’s requirements.
• Act as a bridge between origin team and the client to improve the understanding and facilitate the communication, i.e. assist client to understand origin operations and vice versa assist origins to understand client’s requirement, expectation and business model.
• Investigate EDI failure and analyze inputs to determine where/why error occurred.

Skills

Maersk systems; MODS; myMAERSK Supply

Excellent written and verbal comms

Agile; customer & people oriented

Tech savvy

Troubleshooting & problem solving

Analytical ability

Financially minded; execution oriented

Education

Highschool Diploma or Equivalent

BA/BS preferred

Tools

MODS

myMAERSK Supply Chain

Maersk systems

Job description

Maersk is seeking a Logistics Specialist or Customer Experience Partner to deliver industry-leading customer experience for the Maersk Client account, support setup of operations structure, and monitor day-to-day control tower operations.

You will manage relationships with customers and internal stakeholders, coordinate with 3PLs/2PLs and drive improvements in EDI performance, KPIs, and operational processes, while ensuring compliance and effective communication across regions.