Senior Customer Solutions Advocate

Collectors; Plano (TX); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors is seeking a Senior Customer Relations Specialist to join the PSA Customer Relations team in Plano, TX. This role focuses on handling customer inquiries, resolving issues, and processing claims with accuracy and empathy.

You will work five days a week onsite, collaborating across departments to deliver exceptional service while maintaining detailed records and dashboards. A minimum of 3 years in customer relations, plus strong communication and problem-solving skills, are required.

Qualifications

• 3+ years of customer relations experience.
• Experience handling customer resolutions and claims.
• Strong communication and de-escalation skills.

Responsibilities

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborates with Operations and other departments to find appropriate solutions for customer responses
• Provides accurate, valid, and complete information by using the department protocols to our customers
• Resolves queries by clarifying the customer's issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
• Maintains accounts by processing customer adjustments
• Continuously updates department spreadsheet of incoming orders
• Escalate unresolved issues to the appropriate lead/supervisor

Skills

Customer relations

Problem solving

Communication skills

Listening skills

Empathetic communication

Organizational skills

Google Workspace

Salesforce

Education

High school diploma or equivalent

College degree preferred

Tools

Google Workspace

Salesforce

Job description

Collectors is seeking a Senior Customer Relations Specialist to join the PSA Customer Relations team in Plano, TX. This role focuses on handling customer inquiries, resolving issues, and processing claims with accuracy and empathy.

You will work five days a week onsite, collaborating across departments to deliver exceptional service while maintaining detailed records and dashboards. A minimum of 3 years in customer relations, plus strong communication and problem-solving skills, are required.