Senior Customer Experience & Insurance Claims Specialist

Assurant; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Assurant is seeking a skilled customer service professional in the United States to support insurance claim processes and document handling. The role involves handling inquiries, verifying required documents, and entering claim details into the AS400 system, with emphasis on accuracy and customer satisfaction.

Candidates should have 5+ years of related experience, strong MS Office skills, and familiarity with AS400.

Qualifications

• 5+ years of related experience in customer service or claims.
• Strong documentation and data entry skills.
• Call center experience preferred.
• Proficient with MS Word/Excel and MS Office programs.
• Familiar with AS400 system.

Responsibilities

• Customer center telephone consultation service
• Receipt of claim & inform required documents
• Confirmation and collection of insurance claim documents
• Information on missing documents
• Enter insurance claim details into the AS400 system
• Auto EW claim data management HMCEW & CPO EW
• Auto EW claim handling & checking HMCEW & CPO EW
• AS400 Basic Data Management
• Service networks management and registration
• Market research and major automobile parts survey
• Happy call and customer satisfaction O/B call

Skills

Customer service

Interpersonal skills

Communication skills

Documentation

MS Office

Tools

AS400

Microsoft Word

Microsoft Excel

Office suite

Job description

Assurant is seeking a skilled customer service professional in the United States to support insurance claim processes and document handling. The role involves handling inquiries, verifying required documents, and entering claim details into the AS400 system, with emphasis on accuracy and customer satisfaction.

Candidates should have 5+ years of related experience, strong MS Office skills, and familiarity with AS400.