Executive Escalations & Claims Resolution Lead

Assurant; United States; On-site; USD 29,000 - 48,000; Full time

Job summary

Assurant is seeking an Executive Resolution Specialist to act as the primary contact for escalated customer inquiries across written channels, social media, and regulatory bodies. The role emphasizes analytical thinking, prioritization, and data-driven reporting to improve customer experience and operational efficiency.

The candidate will log issues, manage multiple cases, and draft correspondence for leadership review, while ensuring compliance with licensing and corporate standards.

Qualifications

• Requires an Associate’s Degree in Business, Marketing, or equivalent experience.
• 2+ years in business analysis, research, or related fields.
• 2+ years in business writing or consumer relations and/or team lead experience.
• 2+ years in operations with customer escalation experience.

Responsibilities

• Investigate, troubleshoot and resolve written customer concerns across multiple channels.
• Manage multiple issues/cases concurrently based on workload.
• Interact with customers related to escalated concerns on public or social platforms.
• Analyze risks to propose amicable resolutions and potential process improvements.

Skills

Analytical skills

Multitasking

Strong communication

Customer service

Education

Associate’s degree

Tools

MS Word

MS Excel

Job description

Assurant is seeking an Executive Resolution Specialist to act as the primary contact for escalated customer inquiries across written channels, social media, and regulatory bodies. The role emphasizes analytical thinking, prioritization, and data-driven reporting to improve customer experience and operational efficiency.

The candidate will log issues, manage multiple cases, and draft correspondence for leadership review, while ensuring compliance with licensing and corporate standards.