Auto Claims & Customer Care Specialist

Assurant; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Assurant is seeking a customer service professional in Oregon to handle telephone consultations, guide claim documentation, and enter data into the AS400 system. The role emphasizes accurate documentation, proactive communication, and strong customer relationships in a fast-paced environment.

Ideal candidates have 5+ years of related experience, call center skills, and proficiency with Microsoft Office. The position focuses on automotive-related claims and service networks support within a

Qualifications

• At least 5 years of related experience.
• Strong customer service, interpersonal and communication skills.
• Ability to document clearly and manage figures.
• Call center experience preferred.
• Proficient with Microsoft Word and Excel.
• High adaptability and customer relationship focus.

Responsibilities

• Customer center telephone consultation service.
• Receive claims and inform of required documents.
• Confirm and collect insurance claim documents.
• Provide information on missing documents.
• Enter insurance claim details into the AS400 system.
• Manage auto EW claim data and related checks.
• Handle and verify EW data in HMC EW & CPO EW.
• AS400 basic data management.
• Manage service networks and registrations.
• Conduct market research and major automobile parts surveys.
• Make follow-up calls and ensure customer satisfaction.

Skills

Customer service

Interpersonal skills

Communication skills

Documentation and figures

Call center experience

MS Word/Excel

Adaptability

Automotive after-service knowledge

Tools

Microsoft Office

Job description

Assurant is seeking a customer service professional in Oregon to handle telephone consultations, guide claim documentation, and enter data into the AS400 system. The role emphasizes accurate documentation, proactive communication, and strong customer relationships in a fast-paced environment.

Ideal candidates have 5+ years of related experience, call center skills, and proficiency with Microsoft Office. The position focuses on automotive-related claims and service networks support within a