Office/Cash Claims Processor

Globalchannelmanagement; Mason (OH); On-site; USD 38,000 - 56,000; Full time

Job summary

Globalchannelmanagement in Mason, OH is seeking an Office/Cash Claims Processor with 3+ years’ experience in cash application or insurance-related processes. The role requires AS400 familiarity, strong Excel skills, and meticulous attention to detail in high-pressure situations.

You will process incoming payments, research and resolve cash application issues with internal teams, and adapt quickly to system changes and new benefit designs while maintaining productivity and accuracy.

Qualifications

• Requires 3+ years of experience in cash application or insurance related processes.
• Detailed working knowledge of basic computer operations and systems (Windows, Web-based tools, MS Office).
• Experience with vision benefits and/or insurance industry preferred.

Responsibilities

• Accurately and timely process incoming payments to customer invoices/accounts.
• Research and resolve cash application issues using appropriate systems and internal teams.
• Adapt to changes from new systems, plans, or benefit designs and maintain performance.

Skills

Cash application experience

Insurance industry knowledge

MS Excel

Strong communication skills

Tools

AS400 knowledge

Job description

Office/Cash Claims Processor requires 3+ years of experience in cash application or insurance related processes

Previous AS400 knowledge and experience

• Detailed working knowledge of basic computer operations and systems, i.e.: Web-based search engines, Windows, and Microsoft Office products
• Prior experience/knowledge of vision benefits and/or insurance industry

High level knowledge of MS Excel

• Ability to quickly grasp and retain information and concepts
• Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate
• Strong customer service and communication skills, both oral and written
• High level of detail orientation, ability to work well under pressure and multi-task/ prioritize issues
• Flexibility working in both a team and individual environments

Duties:

• Accurately and timely processes simple to complex incoming payments to customer invoices/accounts
• Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed
• Understands and quickly processes changes resulting from new systems, plans, benefit designs, etc.
• Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time. Proactively works with manager to develop a self-remediation plan when standards are not being met.