Client Resolution & Support Specialist

Talentify; New York (NY); On-site; USD 26,000 - 42,000; Full time

Job summary

Assurant is seeking a Client Support Specialist to provide direct contact with customers, high-profile client representatives, and service partners to reduce delays and resolve issues. You will build positive relationships and guide stakeholders toward efficient solutions.

The role requires handling escalations, supporting the claims process for repairs, and making cost-conscious decisions within policy limits. Strong written communication and process improvement mindset are essential.

Qualifications

• 3+ years in Direct Customer Service including escalation experience.
• 2+ years in Business to Business or Vendor Customer Service.
• 2+ years experience composing responses to external contacts.

Responsibilities

• Handle customer escalations and servicer inquiries via phone, email, or webforms and investigate to resolve concerns.
• Support the claims process for repairs of home appliances, consumer electronics, plumbing, HVAC, and electrical systems.
• Make repair or settlement decisions within approved limits to balance cost and customer experience.
• Use approved vendors to procure parts for service providers or customers to complete repairs.
• Audit provider claims, settlements, denials, and reimbursements for accuracy and cost efficiency.

Skills

Direct Customer Service

Escalation Handling

Vendor Customer Service

External Communications

Education

Associate degree in Business or equivalent

Job description

Assurant is seeking a Client Support Specialist to provide direct contact with customers, high-profile client representatives, and service partners to reduce delays and resolve issues. You will build positive relationships and guide stakeholders toward efficient solutions.

The role requires handling escalations, supporting the claims process for repairs, and making cost-conscious decisions within policy limits. Strong written communication and process improvement mindset are essential.