Senior Claims Customer Care Specialist - Hybrid

Amerisure Insurance; Farmington Hills (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible work arrangements

Health and welfare benefits

401(k) with profit sharing

Job summary

Amerisure, a property and casualty insurer, is recruiting a Senior Customer Care Representative to set up new claims, handle incoming calls, and process requests for the claims department from agents, policyholders, claimants, and providers.

The role requires a high school diploma, 4 years of high-volume customer service, and proficiency with Microsoft Office; it offers competitive total rewards and flexible work arrangements.

Qualifications

• High School diploma or GED.
• 4 years of high-volume customer service experience.
• Proficient computer skills including Microsoft Office Suite.
• Demonstrated ability to build positive relationships within department and with external customers.
• Strong data entry accuracy and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Enter new losses into the claims system accurately and in accordance with claim guidelines.
• Electronically index documents to claim files.
• Answer phones for the claims call center to set up new losses and route to appropriate claims adjuster.
• Provide claims processing support including bill payment, state forms, and correspondence.
• Act as SME on intake customer service processes and procedures.
• Provide support on claims-related projects as assigned.

Skills

High-volume customer service

Verbal and written communication

Relationship building

Organization and prioritization

Data entry accuracy

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Amerisure, a property and casualty insurer, is recruiting a Senior Customer Care Representative to set up new claims, handle incoming calls, and process requests for the claims department from agents, policyholders, claimants, and providers.

The role requires a high school diploma, 4 years of high-volume customer service, and proficiency with Microsoft Office; it offers competitive total rewards and flexible work arrangements.