Customer Experience Specialist

Assurant; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Assurant is seeking a skilled customer service professional in the United States to support insurance claim processes and document handling. The role involves handling inquiries, verifying required documents, and entering claim details into the AS400 system, with emphasis on accuracy and customer satisfaction.

Candidates should have 5+ years of related experience, strong MS Office skills, and familiarity with AS400.

Qualifications

• 5+ years of related experience in customer service or claims.
• Strong documentation and data entry skills.
• Call center experience preferred.
• Proficient with MS Word/Excel and MS Office programs.
• Familiar with AS400 system.

Responsibilities

• Customer center telephone consultation service
• Receipt of claim & inform required documents
• Confirmation and collection of insurance claim documents
• Information on missing documents
• Enter insurance claim details into the AS400 system
• Auto EW claim data management HMCEW & CPO EW
• Auto EW claim handling & checking HMCEW & CPO EW
• AS400 Basic Data Management
• Service networks management and registration
• Market research and major automobile parts survey
• Happy call and customer satisfaction O/B call

Skills

Customer service

Interpersonal skills

Communication skills

Documentation

MS Office

Tools

AS400

Microsoft Word

Microsoft Excel

Office suite

Job description

Primary Job Accountabilities/Responsibilities

• Customer center telephone consultation service
• Receipt of claim &Informof required documents
• Confirmation and collection of insurance claim documents
• Information on missing documents
• Enter insurance claim details into the A/S400 system
• Auto EW claim datamanagement_HMCEW & CPO EW
• Auto EW claim handling & checking_HMC EW & CPO EW
• AS400 Basic Data Management
• Service networks management and registration
• Market research and major automobile parts survey
• Happy call and customer satisfaction O/B call

Required Experience, Skills, and Knowledge

• Education, Certifications and Experience: At least 5 years of related experience
• Previous Experience:
• Strong customer service, interpersonal and communicationskill
• Good at documentation and figures
• Strong responsibilities
• Call center experience preferred
• Knowledge and Skills:
• Conversant with Microsoft Word,Exceland other Microsoft office programs
• Strong customer service, interpersonal and communicationskill
• Possess a personal passion for afterservice, customer relationship partners and satisfaction
• High understanding of the system and excellent adaptability.
• Improve your automotiveexpertisestep by step.
• Quick work processing possible based on Office's proficient functions

What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.