Supervisor, Financial Services Claims

Assurant; United States; Remote; USD 56,000 - 94,000; Full time

Job summary

Assurant seeks a people leader to guide a remote team of up to 15 claims adjusters supporting embedded financial-service benefits for a major client program. You will coach staff through challenges, ensure high-quality claims handling, and drive continuous improvement in a fast-moving environment.

The role balances customer needs, claim quality, service levels, and employee development, with opportunities to influence automation, AI-enabled workflows, and new processes.

Qualifications

• 5+ years of related experience in claims or a similar external activity.
• 2+ years of leadership or people-management experience.
• Attention to detail and strong investigative abilities.
• Advanced communication and negotiation skills.
• Proven ability to coach, develop talent, and drive change.

Responsibilities

• Lead and support a team of claims adjusters (up to 15) in a remote U.S. environment.
• Oversee claims activities including administration, adjudication, compliance, investigations, and settlements when appropriate.
• Use productivity, quality, and service data to identify trends and provide coaching.
• Manage team workload to meet service levels in a high-volume setting.
• Resolve escalations and serve as SME for processes and training.
• Communicate changes clearly and provide ongoing support for system/product updates.
• Conduct performance reviews and support employee development and engagement.
• Collaborate across departments and participate in client meetings and audits.

Skills

Leadership

Coaching

Team management

Analytical thinking

Communication

Negotiation

Problem-solving

Change management

Education

High school diploma or GED

Job description

Are you a people leader who enjoys helping teams perform at their best while navigating change? In this role, you will lead a team of claims adjusters supporting embedded financial-service benefits for a large, highly visible client program. You will create clarity in a fast-moving environment, coach employees through challenges, and help the operation continue to grow and improve.

This is a strong opportunity for a leader who wants to make an impact beyond the daily workflow. You will balance customer needs, claim quality, service levels, employee development, and frequent technology and process enhancements. You will also have the support and visibility to contribute ideas, develop future leaders, and help build a best-in-class claims experience.

What makes us different?

• Your work supports customers using valuable protections connected to their credit-card benefits, including travel and purchase-related coverage.
• You will join a growing operation where leaders are encouraged to identify smarter ways of working and influence how the business evolves.
• The team is investing in automation, AI-enabled capabilities, and new workflows while keeping sound decisions and the customer experience at the center.
• You will have meaningful opportunities to coach talent, build internal career pathways, and strengthen the future leadership pipeline.
• This is a remote U.S. opportunity with a collaborative leadership team and strong onboarding support.

What will be my duties and responsibilities in this job?

• Lead and support a team of up to 15 claims adjusters, setting clear expectations and creating a positive, accountable, and collaborative team environment.
• Oversee claims activities, including administration, adjudication, compliance, investigations, and sound claim settlements based on coverage.
• Use productivity, quality, and service data to identify trends, understand performance barriers, and provide focused coaching and feedback.
• Manage team workload and help employees meet established service levels in a high-volume claims environment.
• Resolve non-routine claim escalations and serve as a subject matter resource for departmental processes, procedures, and training.
• Help employees apply frequent system, product, and process changes through clear communication, refreshers, and ongoing support.
• Conduct performance reviews, support employee development, resolve workplace conflicts, and foster engagement and continuous improvement.
• Partner across departments, participate in client meetings and audit reviews as needed, and contribute to special projects and operational improvements.

What are the requirements needed for this position?

• High school diploma or GED.
• Adjuster license
• Five or more years of related experience in the function or a similar external activity.
• Two or more years of leadership experience and/or experience managing people.
• Attention to detail, advanced investigative skills, and the ability to handle multiple claims efficiently.
• Advanced communication and negotiation skills, with the ability to work effectively with a variety of people.
• Excellent problem-solving and decision-making skills, including the ability to make decisions and influence others.
• Demonstrated ability to provide coaching and feedback, build relationships, manage change, lead others through change, and empower diverse, winning teams.

What other skills/experience would be helpful to have?

• Experience leading a team of approximately 12 to 15 employees in claims, insurance, warranty, financial services, benefits, or another regulated customer operation.
• Experience leading remote or geographically distributed employees.
• Experience using performance and quality data to identify root causes and create targeted coaching or training plans.
• Experience helping teams adopt automation, AI-enabled workflows, queue-based work assignment, or frequent system releases.
• Experience delivering training refreshers, process updates, calibrations, or change communications.
• Experience developing high-potential employees and supporting succession or career-development planning.

What are the working conditions and physical requirements of this job?

General office demands. This position is remote within the United States, with onsite presence as needed. Business needs may occasionally require schedule flexibility to support major releases, troubleshooting, client needs, or implementation planning.

Pay Range

$56,200.00 - $94,100.00

Expected Application Deadline

11/06/2026

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.