Customer Experience Specialist

Assurant; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Assurant is seeking a customer service professional in Oregon to handle telephone consultations, guide claim documentation, and enter data into the AS400 system. The role emphasizes accurate documentation, proactive communication, and strong customer relationships in a fast-paced environment.

Ideal candidates have 5+ years of related experience, call center skills, and proficiency with Microsoft Office. The position focuses on automotive-related claims and service networks support within a

Qualifications

• At least 5 years of related experience.
• Strong customer service, interpersonal and communication skills.
• Ability to document clearly and manage figures.
• Call center experience preferred.
• Proficient with Microsoft Word and Excel.
• High adaptability and customer relationship focus.

Responsibilities

• Customer center telephone consultation service.
• Receive claims and inform of required documents.
• Confirm and collect insurance claim documents.
• Provide information on missing documents.
• Enter insurance claim details into the AS400 system.
• Manage auto EW claim data and related checks.
• Handle and verify EW data in HMC EW & CPO EW.
• AS400 basic data management.
• Manage service networks and registrations.
• Conduct market research and major automobile parts surveys.
• Make follow-up calls and ensure customer satisfaction.

Skills

Customer service

Interpersonal skills

Communication skills

Documentation and figures

Call center experience

MS Word/Excel

Adaptability

Automotive after-service knowledge

Tools

Microsoft Office

Job description

Primary Job Accountabilities/Responsibilities

• Customer center telephone consultation service
• Receipt of claim & Inform of required documents
• Confirmation and collection of insurance claim documents
• Information on missing documents
• Enter insurance claim details into the A/S400 system
• Auto EW claim data management_HMC EW & CPO EW
• Auto EW claim handling & checking_ HMC EW & CPO EW
• AS400 Basic Data Management
• Service networks management and registration
• Market research and major automobile parts survey
• Happy call and customer satisfaction O/B call

Required Experience, Skills, and Knowledge

Education, Certifications and Experience:At least 5 years of related experience

Previous Experience

• Strong customer service, interpersonal and communication skill
• Good at documentation and figures
• Strong responsibilities
• Call center experience preferred

Knowledge and Skills

• Conversant with Microsoft Word, Excel and other Microsoft office programs
• Strong customer service, interpersonal and communication skill
• Possess a personal passion for after service, customer relationship partners and satisfaction
• High understanding of the system and excellent adaptability.
• Improve your automotive expertise step by step.
• Quick work processing possible based on Office’s proficient functions

Helping People Thrive in a Connected WorldConnect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.What’s the culture like at Assurant?Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.