Senior Customer Experience & Growth Lead (Remote)

Egreenservices; Baton Rouge (LA); Hybrid; USD 71,000 - 102,000; Full time

Benefits offered by this job

Paid certifications

Conferences

Dedicated learning time

Job summary

Growth Solutions in Baton Rouge, LA seeks a Senior Customer Service Representative to own the client journey from first contact to close. The role offers a remote schedule orbit and a base salary range of $71,000 - $102,000.

5 years gets you in the door, with Growth Solutions investing in your growth through paid certifications, conferences, and dedicated learning time. The senior seat at Growth Solutions remains open.

Qualifications

• 6+ years building trust in a traditional, steady manner.
• Willingness to relocate to Baton Rouge, LA, or to work remotely.
• Bachelor's degree in a related field, or equivalent practical experience.
• Experience thriving in a trust-based, deadline-driven setting.
• 6+ years owning outcomes, not just completing tasks.
• Confident communicator across email, calls, and in-person meetings.

Responsibilities

• Test messaging variations and iterate based on performance data.
• Keep the messaging consistent from Baton Rouge billboards to cold DMs.
• Strong command of Net Promoter Score, with 6 of demand-generation experience.
• Own the funnel from first click to closed-won, top to bottom.
• Write follow-ups that get answered, not the ones that get ignored.
• Build the campaign calendar that keeps Baton Rouge pipeline full year-round.

Skills

Confident communicator

Ownership of outcomes

Relocation flexibility

Deadline-driven mindset

Education

Bachelor's degree or equivalent

Job description

Growth Solutions in Baton Rouge, LA seeks a Senior Customer Service Representative to own the client journey from first contact to close. The role offers a remote schedule orbit and a base salary range of $71,000 - $102,000.

5 years gets you in the door, with Growth Solutions investing in your growth through paid certifications, conferences, and dedicated learning time. The senior seat at Growth Solutions remains open.