Customer Growth & Experience Manager (Hybrid & Flexible)

Smarttech Solutions; New Orleans (LA); On-site; USD 90,000 - 136,000; Full time

Benefits offered by this job

Growth budgets

Mentorship

Flexible schedule

New Orleans reference network

Job summary

SmartTech Solutions in New Orleans, LA seeks a Customer Service Manager to own strategy and execution for our local market expansion. The role blends hands-on leadership with process design, supported by a salary range of $90,000–$136,000 per year.

You'll shepherd CRM integrity, drive upsell and renewals, and coordinate launches across teams while building a strong New Orleans reference network. The company emphasizes growth budgets, mentorship, and a flexible schedule.

Qualifications

• Proven ability to learn new sales marketing systems quickly.
• Strong listening skills that ensure others feel heard.
• Excellent multitasking while maintaining quality.
• Comfort with temporary arrangements and community-focused culture.

Responsibilities

• Maintain CRM accuracy to ensure reliable forecasts.
• Drive upsell and renewal conversations with existing accounts.
• Coordinate cross-functional launches with creative, product, and operations.
• Convert webinar attendees into sales demos within 48 hours.
• Build the New Orleans reference network to close deals.
• Develop and execute multi-channel campaigns to generate qualified leads.
• Improve ad creative to reduce cost-per-lead.

Skills

Learning agility

Active listening

Multitasking

Adaptability

Job description

SmartTech Solutions in New Orleans, LA seeks a Customer Service Manager to own strategy and execution for our local market expansion. The role blends hands-on leadership with process design, supported by a salary range of $90,000–$136,000 per year.

You'll shepherd CRM integrity, drive upsell and renewals, and coordinate launches across teams while building a strong New Orleans reference network. The company emphasizes growth budgets, mentorship, and a flexible schedule.