Senior Customer Service Representative

Egreenservices; Baton Rouge (LA); Hybrid; USD 71,000 - 102,000; Full time

Benefits offered by this job

Paid certifications

Conferences

Dedicated learning time

Job summary

Growth Solutions in Baton Rouge, LA seeks a Senior Customer Service Representative to own the client journey from first contact to close. The role offers a remote schedule orbit and a base salary range of $71,000 - $102,000.

5 years gets you in the door, with Growth Solutions investing in your growth through paid certifications, conferences, and dedicated learning time. The senior seat at Growth Solutions remains open.

Qualifications

• 6+ years building trust in a traditional, steady manner.
• Willingness to relocate to Baton Rouge, LA, or to work remotely.
• Bachelor's degree in a related field, or equivalent practical experience.
• Experience thriving in a trust-based, deadline-driven setting.
• 6+ years owning outcomes, not just completing tasks.
• Confident communicator across email, calls, and in-person meetings.

Responsibilities

• Test messaging variations and iterate based on performance data.
• Keep the messaging consistent from Baton Rouge billboards to cold DMs.
• Strong command of Net Promoter Score, with 6 of demand-generation experience.
• Own the funnel from first click to closed-won, top to bottom.
• Write follow-ups that get answered, not the ones that get ignored.
• Build the campaign calendar that keeps Baton Rouge pipeline full year-round.

Skills

Confident communicator

Ownership of outcomes

Relocation flexibility

Deadline-driven mindset

Education

Bachelor's degree or equivalent

Job description

Growth is a contact sport at Growth Solutions, and the Senior Customer Service Representative we want in Baton Rouge, LA plays to win every quarter. The center of gravity here is ownership — $71,000 - $102,000 and a remote schedule orbit it, and 5 years gets you in the door.

Key Responsibilities

• Test messaging variations and iterate based on performance data
• Keep the messaging consistent from Baton Rouge, LA billboards to cold DMs
• Strong command of Net Promoter Score, with 6 of demand-generation experience
• Own the funnel from first click to closed-won, top to bottom
• Write follow-ups that get answered, not the ones that get ignored
• Build the campaign calendar that keeps Baton Rouge, LA pipeline full year-round

What You'll Bring

• 6+ years building trust the slow, unglamorous way
• Willingness to relocate to Baton Rouge, LA, or to make remote work
• Bachelor's degree in a related field, or equivalent practical experience
• Experience thriving in a trust-based, deadline-driven setting like Growth Solutions
• 6+ years owning outcomes, not just completing tasks
• Confident communicator across email, calls, and in-person meetings

Growth Solutions grew out of a Baton Rouge, LA research lab and never lost its design-led, question-everything approach to Problem Solving. The team trusts each other to do the right thing without constant oversight or micromanagement.

Beyond the $71,000 - $102,000 base, Growth Solutions invests in your growth through paid certifications, conferences, and dedicated learning time.

Re-confirmed open this morning, the senior seat at Growth Solutions stays available.