Senior Customer Success Leader - Growth & Mentorship Remote

Business Excellence Corp; Aurora (IL); On-site; USD 90,000 - 132,000; Full time

Job summary

Business Excellence Corp is seeking a Senior Customer Success Specialist to drive growth and value-based selling in the Aurora, IL region. The role scales with you, with a stated pay target of $90,000–$132,000 at six years, plus a growth plan, mentor, and tailored benefits.

You will lead a customer success team, collaborate with product to position new offerings, and build a learning-obsessed sales-marketing backbone designed for long-term impact in Aurora. The role counts as live and hiring now.

Qualifications

• Empathy to deliver constructive feedback.
• Ability to work independently and in a tight-knit team.
• Comfort guiding sales conversations toward a decision.
• Humility to revise opinions when data argues back.
• Comfort with Aurora-based remote cadence.

Responsibilities

• Coach the Customer Success Specialist team off discounting and onto value selling.
• Grow Business Excellence Corp's proudly-imperfect footprint one earned introduction at a time.
• Collaborate with product teams to position new offerings in the Aurora region.
• Push People Management adoption so the IL team stops flying blind.
• Open doors in Aurora, IL that a senior title alone can't.
• Dig into Empathy funnels and fix the step where buyers vanish.

Skills

Empathy

Teamwork

Decision making

Data-driven

Remote work

Job description

Business Excellence Corp is seeking a Senior Customer Success Specialist to drive growth and value-based selling in the Aurora, IL region. The role scales with you, with a stated pay target of $90,000–$132,000 at six years, plus a growth plan, mentor, and tailored benefits.

You will lead a customer success team, collaborate with product to position new offerings, and build a learning-obsessed sales-marketing backbone designed for long-term impact in Aurora. The role counts as live and hiring now.