Senior Customer Data Transformation Analyst

Xcel Energy Inc; Minneapolis, Eau Claire, Amarillo, Denver (MN, WI, TX, CO); Hybrid; USD 85,000 - 121,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

401(k) plan

Paid time off

Job summary

Xcel Energy is seeking a Sr Business Functional Consultant, Transformation (Customer Data Sr. Analyst) to provide analytics that support report rationalization, KPI definitions, and readiness decisions for the Customer Core (CIS) transformation.

The role validates rebuilt reports and data products, analyzes legacy usage, and translates business questions into actionable insights. You will collaborate with the Customer Data Product Owner and partner across Customer areas to drive adoption of

Qualifications

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
• Strong understanding of utility processes and performance drivers.
• Excellent communication, critical thinking and problem-solving skills.
• 5+ years in operations, business process improvement or service delivery.
• Utility customer, billing, usage or call center data experience.
• Experience validating reports or data during a system conversion.
• Exposure to SAP S/4HANA or SAP Analytics Cloud.
• Oracle SQL Experience
• Experience documenting business glossary terms or metric definitions.
• Existing working relationships with Customer Care, Billing or Credit & Collections teams at Xcel.

Responsibilities

• Serve as a trusted advisor for Customer business teams by providing advanced analysis of customer, billing, finance and usage data across many business processes.
• Lead analysis supporting report rationalization, covering usage, consumers and business criticality of legacy customer reports, to inform disposition decisions by the Customer Data Product Owner.
• Define and validate KPIs and metric logic with business owners, documenting definitions for governance approval.
• Validate rebuilt reports and data products against legacy outputs and governed definitions before business acceptance; identify, explain and resolve variances.
• Co-Lead business functional testing of reports during integrated test cycles and mock conversions and partner with the training team on report user guidance.
• Collaborate across Customer business areas to answer ad hoc analytical questions and ensure consistent use of customer metrics.
• Champion continuous improvement by routing data quality issues found in analysis to the Data Quality Lead and data stewards.
• Define functional performance metrics, reporting needs and post-implementation success criteria for customer data products.

Skills

Communication skills

Critical thinking

Problem solving

Analytical mindset

Education

Bachelor’s degree in business or related field

Equivalent training/experience

Tools

AP SAP SAP S/4HANA

SAP Analytics Cloud

Oracle SQL

Job description

Xcel Energy is seeking a Sr Business Functional Consultant, Transformation (Customer Data Sr. Analyst) to provide analytics that support report rationalization, KPI definitions, and readiness decisions for the Customer Core (CIS) transformation.

The role validates rebuilt reports and data products, analyzes legacy usage, and translates business questions into actionable insights. You will collaborate with the Customer Data Product Owner and partner across Customer areas to drive adoption of