Hybrid Senior Customer Data Transformation Analyst

Xcel Energy; Denver (CO); Hybrid; USD 85,000 - 121,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k) plan

PTO

Job summary

Xcel Energy in Denver, Colorado, seeks a Sr. Business Functional Consultant, Transformation (Customer Data Sr. Analyst) to drive analytics for the Customer Core (CIS) transformation.

You will translate business questions into KPIs, validate reports, and partner with the Customer Data Product Owner on data products and governance. You will analyze customer, billing, finance and usage data to support decision making, define KPIs and readiness criteria, and guide adoption of trusted customer data

Qualifications

• Bachelor’s degree in business or related field.
• Strong understanding of utility processes and performance drivers.
• Excellent communication, critical thinking and problem-solving skills.
• 5+ years in operations, business process improvement or service delivery.

Responsibilities

• Serve as a trusted advisor for Customer business teams by providing advanced analysis of customer, billing, finance and usage data across many business processes.
• Lead analysis supporting report rationalization, covering usage, consumers and business criticality of legacy customer reports, to inform disposition decisions by the Customer Data Product Owner.
• Define and validate KPIs and metric logic with business owners, documenting definitions for governance approval.
• Validate rebuilt reports and data products against legacy outputs and governed definitions before business acceptance; identify, explain and resolve variances.
• Co-Lead business functional testing of reports during integrated test cycles and mock conversions and partner with the training team on report user guidance.
• Collaborate across Customer business areas to answer ad hoc analytical questions and ensure consistent use of customer metrics.
• Champion continuous improvement by routing data quality issues found in analysis to the Data Quality Lead and data stewards.
• Define functional performance metrics, reporting needs and post-implementation success criteria for customer data products.

Skills

Data analysis

KPIs

Critical thinking

Problem solving

Communication

Education

Bachelor's degree in business or related field

Tools

SAP S/4HANA

SAP Analytics Cloud

Oracle SQL

Job description

Xcel Energy in Denver, Colorado, seeks a Sr. Business Functional Consultant, Transformation (Customer Data Sr. Analyst) to drive analytics for the Customer Core (CIS) transformation.

You will translate business questions into KPIs, validate reports, and partner with the Customer Data Product Owner on data products and governance. You will analyze customer, billing, finance and usage data to support decision making, define KPIs and readiness criteria, and guide adoption of trusted customer data