Sr Business Functional Consultant, Transformation (Customer Data Sr. Analyst)

Xcel Energy Services Inc; EE. UU.; Híbrido; USD 85.000 - 121.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

401(k) plan

Pension

Paid time off

Descripción de la vacante

Xcel Energy in the United States is seeking a Sr. Business Functional Consultant, Transformation (Customer Data Sr. Analyst) to drive analytics for the CIS transformation.

You will validate data products, define KPIs, and assess impacts across Customer and Billing domains. This role collaborates with the Customer Data Product Owner to ensure trusted data and readiness for adoption. Responsibilities include leading report validation, testing, and governance, while partnering with data quality and

Formación

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
• 5+ years in operations, business process improvement or service delivery.
• Excellent communication, critical thinking and problem-solving skills.
• Experience validating reports or data during a system conversion (preferred).
• Exposure to SAP S/4HANA or SAP Analytics Cloud (preferred).

Responsabilidades

• Provide advanced analysis of customer, billing, finance and usage data across multiple processes.
• Lead analysis to support report rationalization and KPI/disposition decisions.
• Define and validate KPIs and metric logic with business owners.
• Validate rebuilt reports and data products against governance definitions before acceptance.
• Co-Lead business functional testing of reports during integrated test cycles.
• Collaborate across Customer areas to answer ad hoc analytical questions.
• Champion data quality improvements and partner with data stewards.

Conocimientos

Analytical thinking

Communication

Critical thinking

Problem solving

Educación

Bachelor’s degree in business or related field

Herramientas

SAP S/4HANA

SAP Analytics Cloud

Oracle SQL

Descripción del empleo

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best. Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary:

The Sr Business Functional Consultant, Transformation (Customer Data Sr. Analyst) produces the analysis that underpins report rationalization, metric definition and readiness decisions for the Customer Core (CIS) transformation. Operating with independence, the role validates rebuilt reports and data products against governed definitions, analyzes legacy report usage, and translates business questions into KPIs and insights. Drawing on existing relationships with Customer business partners, the role assesses upstream and downstream impacts of metric and data changes and drives readiness activities that promote sustainable adoption of trusted customer data. The role works closely with the Customer Data Product Owner on the business and IT areas and continues after go-live as the customer domain’s analytics capability matures towards a more data product centric environment that enables self-service.

Essential Responsibilities:

Serve as a trusted advisor for Customer business teams by providing advanced analysis of customer, billing, finance and usage data across many business processes. Lead analysis supporting report rationalization, covering usage, consumers and business criticality of legacy customer reports, to inform disposition decisions by the Customer Data Product Owner. Define and validate KPIs and metric logic with business owners, documenting definitions for governance approval. Validate rebuilt reports and data products against legacy outputs and governed definitions before business acceptance; identify, explain and resolve variances. Co-Lead business functional testing of reports during integrated test cycles and mock conversions and partner with the training team on report user guidance. Collaborate across Customer business areas to answer ad hoc analytical questions and ensure consistent use of customer metrics. Champion continuous improvement by routing data quality issues found in analysis to the Data Quality Lead and data stewards. Define functional performance metrics, reporting needs and post-implementation success criteria for customer data products.

Minimum Requirements:

Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience. Strong understanding of utility processes and performance drivers. Excellent communication, critical thinking and problem-solving skills. 5+ years in operations, business process improvement or service delivery.

Preferred Requirements:

Utility customer, billing, usage or call center data experience. Experience validating reports or data during a system conversion. Exposure to SAP S/4HANA or SAP Analytics Cloud. Oracle SQL Experience Experience documenting business glossary terms or metric definitions. Existing working relationships with Customer Care, Billing or Credit & Collections teams at Xcel.

This position is eligible for the following benefits:

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Flexible Spending Account
• Health Care Flexible Spending Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave Benefit

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

The anticipated starting base pay for this position is: $84,900.00 to $120,567.00 per year

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together. Our Values Connected, Committed, Trustworthy, Safe Our Employee Commitments Work that makes a difference A team you can count of Opportunities to grow Rewards that help you thrive Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. Non-Bargaining

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You. Us. Together. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.