Senior Customer Data Transformation Consultant

Xcel Energy; Eau Claire (WI); Hybrid; USD 85,000 - 121,000; Full time

Job summary

Xcel Energy is seeking a Sr. Business Functional Consultant, Transformation (Customer Data Sr. Analyst) to lead data analysis for the CIS transformation. You will validate reports, define KPIs, and partner with the Customer Data Product Owner to ensure trusted customer data and smooth adoption.

In this hybrid role, you’ll advise Customer teams, coordinate testing, and drive improvements across reporting and analytics, aligning with governance definitions and business needs.

Qualifications

• Bachelor’s degree in business or related field.
• 5+ years in operations, business process improvement or service delivery.
• Strong understanding of utility processes and performance drivers.
• Excellent communication, critical thinking and problem-solving skills.
• Preferred: utility data experience (customer, billing, usage or call center).

Responsibilities

• Serve as a trusted advisor for Customer business teams by providing advanced analysis of customer, billing, finance and usage data across many business processes.
• Lead analysis supporting report rationalization, covering usage, consumers and business criticality of legacy customer reports, to inform disposition decisions by the Customer Data Product Owner.
• Define and validate KPIs and metric logic with business owners, documenting definitions for governance approval.
• Validate rebuilt reports and data products against legacy outputs and governed definitions before business acceptance; identify, explain and resolve variances.
• Co-Lead business functional testing of reports during integrated test cycles and mock conversions and partner with the training team on report user guidance.
• Collaborate across Customer business areas to answer ad hoc analytical questions and ensure consistent use of customer metrics.
• Champion continuous improvement by routing data quality issues found in analysis to the Data Quality Lead and data stewards.
• Define functional performance metrics, reporting needs and post-implementation success criteria for customer data products.

Skills

Utility processes

Analytical thinking

Communication skills

Education

Bachelor’s degree

Tools

SAP S/4HANA

SAP Analytics Cloud

Oracle SQL

Job description

Xcel Energy is seeking a Sr. Business Functional Consultant, Transformation (Customer Data Sr. Analyst) to lead data analysis for the CIS transformation. You will validate reports, define KPIs, and partner with the Customer Data Product Owner to ensure trusted customer data and smooth adoption.

In this hybrid role, you’ll advise Customer teams, coordinate testing, and drive improvements across reporting and analytics, aligning with governance definitions and business needs.