Sr Business Functional Consultant, Transformation (Customer Data Sr. Analyst)

Xcel Energy Inc; Minneapolis, Eau Claire, Amarillo, Denver (MN, WI, TX, CO); Hybrid; USD 85,000 - 121,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

401(k) plan

Paid time off

Job summary

Xcel Energy is seeking a Sr Business Functional Consultant, Transformation (Customer Data Sr. Analyst) to provide analytics that support report rationalization, KPI definitions, and readiness decisions for the Customer Core (CIS) transformation.

The role validates rebuilt reports and data products, analyzes legacy usage, and translates business questions into actionable insights. You will collaborate with the Customer Data Product Owner and partner across Customer areas to drive adoption of

Qualifications

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
• Strong understanding of utility processes and performance drivers.
• Excellent communication, critical thinking and problem-solving skills.
• 5+ years in operations, business process improvement or service delivery.
• Utility customer, billing, usage or call center data experience.
• Experience validating reports or data during a system conversion.
• Exposure to SAP S/4HANA or SAP Analytics Cloud.
• Oracle SQL Experience
• Experience documenting business glossary terms or metric definitions.
• Existing working relationships with Customer Care, Billing or Credit & Collections teams at Xcel.

Responsibilities

• Serve as a trusted advisor for Customer business teams by providing advanced analysis of customer, billing, finance and usage data across many business processes.
• Lead analysis supporting report rationalization, covering usage, consumers and business criticality of legacy customer reports, to inform disposition decisions by the Customer Data Product Owner.
• Define and validate KPIs and metric logic with business owners, documenting definitions for governance approval.
• Validate rebuilt reports and data products against legacy outputs and governed definitions before business acceptance; identify, explain and resolve variances.
• Co-Lead business functional testing of reports during integrated test cycles and mock conversions and partner with the training team on report user guidance.
• Collaborate across Customer business areas to answer ad hoc analytical questions and ensure consistent use of customer metrics.
• Champion continuous improvement by routing data quality issues found in analysis to the Data Quality Lead and data stewards.
• Define functional performance metrics, reporting needs and post-implementation success criteria for customer data products.

Skills

Communication skills

Critical thinking

Problem solving

Analytical mindset

Education

Bachelor’s degree in business or related field

Equivalent training/experience

Tools

AP SAP SAP S/4HANA

SAP Analytics Cloud

Oracle SQL

Job description

Xcel Energy(NASDAQ:XEL)is a leading energy providerand Fortune 500company,dedicated toserving millions ofelectricity andnaturalgascustomersacross eight states:Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota,New Mexicoand Texas.We make energy work better forourcustomers, helping them thrive every day. That means always raising the bar-delivering better service and providing more reliable, resilient,and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.

Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary

The Sr Business Functional Consultant, Transformation (Customer Data Sr. Analyst) produces the analysis that underpins report rationalization, metric definition and readiness decisions for the Customer Core (CIS) transformation. Operating with independence, the role validates rebuilt reports and data products against governed definitions, analyzes legacy report usage, and translates business questions into KPIs and insights.

Drawing on existing relationships with Customer business partners, the role assesses upstream and downstream impacts of metric and data changes and drives readiness activities that promote sustainable adoption of trusted customer data. The role works closely with the Customer Data Product Owner on the business and IT areas and continues after go-live as the customer domain’s analytics capability matures towards a more data product centric environment that enables self-service.

Essential Responsibilities

• Serve as a trusted advisor for Customer business teams by providing advanced analysis of customer, billing, finance and usage data across many business processes.
• Lead analysis supporting report rationalization, covering usage, consumers and business criticality of legacy customer reports, to inform disposition decisions by the Customer Data Product Owner.
• Define and validate KPIs and metric logic with business owners, documenting definitions for governance approval.
• Validate rebuilt reports and data products against legacy outputs and governed definitions before business acceptance; identify, explain and resolve variances.
• Co-Lead business functional testing of reports during integrated test cycles and mock conversions and partner with the training team on report user guidance.
• Collaborate across Customer business areas to answer ad hoc analytical questions and ensure consistent use of customer metrics.
• Champion continuous improvement by routing data quality issues found in analysis to the Data Quality Lead and data stewards.
• Define functional performance metrics, reporting needs and post-implementation success criteria for customer data products.

Minimum Requirements

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
• Strong understanding of utility processes and performance drivers.
• Excellent communication, critical thinking and problem-solving skills.
• 5+ years in operations, business process improvement or service delivery

Preferred Requirements

• Utility customer, billing, usage or call center data experience.
• Experience validating reports or data during a system conversion.
• Exposure to SAP S/4HANA or SAP Analytics Cloud.
• Oracle SQL Experience
• Experience documenting business glossary terms or metric definitions.
• Existing working relationships with Customer Care, Billing or Credit & Collections teams at Xcel.

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.

Our Values

Connected, Committed, Trustworthy, Safe

Our Employee Commitments

• Work that makes a difference
• A team you can count of
• Opportunities to grow
• Rewards that help you thrive

Xcel Energy provides jobapplicantsreasonable accommodations for disabilitiesthroughout the application process.

Non-Bargaining

The anticipated starting base pay for this position is: $84,900.00 to $120,567.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 11/03/26

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Accessibility Statement

Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.