Senior Customer Care Specialist (Hybrid)

Resideo; Aurora (IL); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive benefits package

Job summary

Resideo is seeking a skilled Customer Service professional to serve as a primary contact for multiple divisions and accounts. You will handle order inquiries, changes, RMAs, and credits, while supporting order processing tasks and collaborating with cross-functional teams to resolve issues.

You will work across Logistics, Manufacturing, Regional Sales, Product Management, and more to ensure accurate order entry, expedited processing, and timely communication.

Qualifications

• 2+ years of customer service/account-related experience.
• Proficiency in SAP and Microsoft Office, Salesforce and Talkdesk.
• Knowledge of EDI transactions.
• Keen attention to detail.

Responsibilities

• Process and support customer orders and return tasks accurately.
• Resolve issues on damaged or missing shipments and filing discrepancies.
• Provide administrative support for accounts and divisions to meet customer needs.
• Coordinate with Finance to resolve shortages and deductions on High Radius platform.
• Collaborate with Sales and outside reps to ensure proper pricing on each order.

Skills

Customer service experience

Attention to detail

Tools

SAP

Microsoft Office

Salesforce

Talkdesk

EDI transactions

Job description

Resideo is seeking a skilled Customer Service professional to serve as a primary contact for multiple divisions and accounts. You will handle order inquiries, changes, RMAs, and credits, while supporting order processing tasks and collaborating with cross-functional teams to resolve issues.

You will work across Logistics, Manufacturing, Regional Sales, Product Management, and more to ensure accurate order entry, expedited processing, and timely communication.