Customer Experience Associate - Hybrid Support

Power Home Remodeling Group; Wilmington (DE); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings

Paid time off

Performance rewards

Job summary

Power Home Remodeling Group is seeking a Customer Support Associate to act as the backbone of a superior customer experience—from initial contact through installation and beyond. You will be an empathetic communicator, problem-solver and ambassador for the brand, handling calls, emails and messages with professionalism in a hybrid in-office/remote role.

The role emphasizes exceptional customer service, accurate order coordination, and collaboration with internal teams to elevate customer

Qualifications

• Empathetic engagement and problem solving to resolve customer inquiries
• Strong communication via phone, email and messenger
• Willingness to learn about products and services
• Ability to work a hybrid in-office and remote schedule
• Adaptable to growth with evolving technologies and tools

Responsibilities

• Embodies Power’s mission and acts as Brand ambassador
• Provides world class customer service and coordinates schedules
• Handles a high volume of calls and tracks trends to improve service
• Orders materials and coordinates installation services
• Maintains clear, proactive communication with customers and internal teams

Job description

Power Home Remodeling Group is seeking a Customer Support Associate to act as the backbone of a superior customer experience—from initial contact through installation and beyond. You will be an empathetic communicator, problem-solver and ambassador for the brand, handling calls, emails and messages with professionalism in a hybrid in-office/remote role.

The role emphasizes exceptional customer service, accurate order coordination, and collaboration with internal teams to elevate customer