Sr Customer Service Associate

SBG; Aurora (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Life insurance

Health insurance

Retirement plan

Disability insurance

Paid time off

Job summary

Resideo is seeking a customer care professional to serve multiple divisions, handling orders, inquiries, and returns with a focus on accuracy and timely resolution. You will communicate with Logistics, Manufacturing, Sales, and Product teams to resolve issues and ensure customer satisfaction.

Responsibilities include processing orders, expediting, changing, and tracking status, while providing administrative support and leveraging SAP, Salesforce, and Talkdesk to deliver outstanding service.

Qualifications

• 2+ years of customer service/account-related experience.
• Working knowledge of SAP and demonstrated proficiency in Microsoft Office, Salesforce and Talkdesk.
• Working knowledge of EDI transactions.
• Keen attention to detail.

Responsibilities

• Process and support customer orders and return processing tasks accurately and efficiently.
• Work with customers on short, damaged, or missing shipments to resolve issues, including filing shipping discrepancies.
• Provide all-encompassing administrative support of accounts and divisions to ensure all customer needs and expectations are met.
• Collaborate with the Finance team to resolve shortages, fines and deductions on their platform, High Radius.
• Coordinate with Sales and outside reps to ensure proper pricing on each order.

Skills

Customer service

SAP

Salesforce

Talkdesk

EDI transactions

Attention to detail

Tools

Microsoft Office

Job description

Serve as a customer contact for multiple divisions and accounts for the Electronic Division and the Retail Division, within Resideo. You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, issues, order changes, RMAs, and credits. You will assist other customer service associates with administrative duties. You will communicate with other departments and stakeholders, such as, but not limited to, Logistics, Manufacturing, Regional Sales Managers, Outside Sales Representatives, Product Managers, etc., to resolve customer issues. You will support order processing tasks including order entry, expediting orders, changing orders, returns, monitoring order status and resolving discrepancies. We're looking for someone to help Resideo be our customer's top choice by delivering excellent customer care and building up your business acumen while learning to address customer needs! Come be a part of THE team that is solving complex problems for the Resideo customer.

JOB DUTIES:

• Process and support customer orders and return processing tasks accurately and efficiently.
• Work with customers on short, damaged, or missing shipments to resolve issues, including filing shipping discrepancies.
• Provide all-encompassing administrative support of accounts and divisions to ensure all customer needs and expectations are met.
• Work with the Finance team to resolve shortages, fines and deductions on their platform, High Radius
• Work with Sales and outside rep agencies to ensure proper pricing is applied to each order.

YOU MUST HAVE:

• 2+ years of customer service/account-related experience
• Working knowledge of SAP and Demonstrated proficiency in all software applications in Microsoft office, Salesforce and Talkdesk, etc.)
• Working knowledge of EDI transactions.
• A keen attention to detail.

WE VALUE:

• A self-starter with the ability to learn quickly.
• A bias for results and action.
• The ability to work with multiple teams in a collaborative setting.
• A commitment to discovering ways to improve service.
• First Alert and/or Honeywell Home-related industry product knowledge

WHAT'S IN IT FOR YOU:

• The opportunity to make a difference and leave an impact with Resideo customers!
• Resideo provides employees with a comprehensive benefits package, including life and health insurance, retirement programs with a company match, life assistance program, accidental death and dismemberment insurance, disability insurance, and vacation & holidays.