Senior Customer Care & Order Solutions Specialist

SBG; Aurora (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Life insurance

Health insurance

Retirement plan

Disability insurance

Paid time off

Job summary

Resideo is seeking a customer care professional to serve multiple divisions, handling orders, inquiries, and returns with a focus on accuracy and timely resolution. You will communicate with Logistics, Manufacturing, Sales, and Product teams to resolve issues and ensure customer satisfaction.

Responsibilities include processing orders, expediting, changing, and tracking status, while providing administrative support and leveraging SAP, Salesforce, and Talkdesk to deliver outstanding service.

Qualifications

• 2+ years of customer service/account-related experience.
• Working knowledge of SAP and demonstrated proficiency in Microsoft Office, Salesforce and Talkdesk.
• Working knowledge of EDI transactions.
• Keen attention to detail.

Responsibilities

• Process and support customer orders and return processing tasks accurately and efficiently.
• Work with customers on short, damaged, or missing shipments to resolve issues, including filing shipping discrepancies.
• Provide all-encompassing administrative support of accounts and divisions to ensure all customer needs and expectations are met.
• Collaborate with the Finance team to resolve shortages, fines and deductions on their platform, High Radius.
• Coordinate with Sales and outside reps to ensure proper pricing on each order.

Skills

Customer service

SAP

Salesforce

Talkdesk

EDI transactions

Attention to detail

Tools

Microsoft Office

Job description

Resideo is seeking a customer care professional to serve multiple divisions, handling orders, inquiries, and returns with a focus on accuracy and timely resolution. You will communicate with Logistics, Manufacturing, Sales, and Product teams to resolve issues and ensure customer satisfaction.

Responsibilities include processing orders, expediting, changing, and tracking status, while providing administrative support and leveraging SAP, Salesforce, and Talkdesk to deliver outstanding service.